Right of Return
Right of cancellation
The user is entitled to cancel the contract in a written form (e.g. letter, fax, e-mail) or by simply returning the goods without giving any reasons within two weeks. The period of notice starts with the receipt of this information. In order to keep the period of cancellation, the punctual sending of the cancellation or the goods will be enough. The cancellation should be addressed to:
12157 Berlin, Germany
Fax: +49-30-53 06 58 89
There is no right of cancellation if:
- the goods were specifically designed for the customer
- the goods were cut in accordance with the customer's personal needs
- the goods are, because of their composition, not suitable for returning
Consequences of cancellation
In case of an effective cancellation, any benefit received on both sides should be refunded and benefits gained (e.g. Interests) should be returned. If the user cannot return the goods or can only return them in parts or if parts are in an aggravated condition, the user may have to reimburse the costs or replace the goods. This is not true whatsoever for goods that could not be tested – as in a retail store – and were therefore aggravated.
The user could by the way avoid any reimbursement or replacement, if he treated the goods not as an owner but did nothing to lessen the goods' worth.
If the user returns goods from a trade sample of which the total exceeds € 40,-, he should bear the costs, if the goods delivered are identical with his order placed. Otherwise, you should return the goods free of cost. Goods that cannot be shipped will be picked up.
The right of cancellation expires early, if the contractor has, on the user's explicit demand, started carrying out the service before the end of the period of cancellation, or if the user arranged for the installation of the goods.